Blog Faircasso

Why personal contact still makes a difference in debt collection

Faircasso — Fri, 13 Nov 2026 14:44:14 GMT

In 2026, it will be 150 years since Alexander Graham Bell achieved a major breakthrough in the history of telephony. On March 10, 1876, he succeeded in transmitting intelligible speech via his telephone to his assistant, Thomas Watson. Since then, the way we communicate has changed dramatically—from landlines and pay phones to smartphones, email, chat, and fully digital customer experiences.

Yet one thing has remained unchanged over those 150 years: the value of personal contact.

Dunea: Social debt collection and a people-centered approach for better cash flow

Faircasso — Fri, 13 Nov 2026 14:43:36 GMT

Every day, Dunea supplies more than 1.4 million people in the western part of South Holland with clean and reliable drinking water. In addition, the company manages a vast dune area where water extraction and nature conservation go hand in hand.

As a public organization with a significant social responsibility, customer focus, continuity, and accessibility are central to its mission. But as with any organization dealing with hundreds of thousands of customers, this also presents administrative and financial challenges.

To respond to societal demands, maintain control over outstanding receivables, and at the same time keep an eye on vulnerable customers, Dunea decided to redesign its debt collection process. Following a competitive bidding process, Faircasso emerged as the best partner thanks to their shared vision of socially responsible debt collection. Both organizations have now been working together for quite some time, with visible results.

Municipality of West Betuwe: social debt collection with an eye toward social impact

Faircasso — Fri, 13 Nov 2026 14:15:30 GMT

The Municipality of West Betuwe is a medium-sized municipality with a diverse population and a growing focus on social security, poverty reduction, and early detection of debt. The municipality has observed that outstanding municipal claims—such as taxes, recoveries, and fines—are often part of a broader debt situation.

Although the municipality has a carefully designed collection process, in practice it appears that some residents have difficulty meeting their payment obligations. In these cases, traditional collection methods often lead to escalation, stress, and avoidance behavior.

Is it possible to collect debts through the courts in a socially responsible way?

Faircasso — Fri, 13 Nov 2026 14:01:59 GMT

Judicial debt collection is often associated with pressure, asset seizure, and legal proceedings. At the same time, the landscape has changed in recent years. Legislation, oversight, and societal developments are placing increasing emphasis on due diligence, transparency, proportionality, and treating people with payment difficulties with respect.