The Municipality of West Betuwe is a medium-sized municipality with a diverse population and a growing focus on social security, poverty reduction, and early detection of debt. The municipality has observed that outstanding municipal claims—such as taxes, recoveries, and fines—are often part of a broader debt situation.
Although the municipality has a carefully designed collection process, in practice it appears that some residents have difficulty meeting their payment obligations. In these cases, traditional collection methods often lead to escalation, stress, and avoidance behavior.
Curious to learn how the Municipality of West Betuwe uses socially responsible debt collection?
Read the full client case study here.